SRSU Online Support information for Students – Spring 2020
In response to CDC recommendations regarding COVID-19, all campus-based courses have been moved to a remote/online format. As we return from extended Spring break and start online/remote courses, SRSU wishes to remind our students of all your online/technology support areas and contacts. This email also contains links to how-tos for some of the tools you’ll be using this semester.
For access to all your SRSU technology areas, log into your mySRSU portal using your Lobo ID (username) and Password. Your mySRSU portal dashboard gives you access to your SRSU account information along with quick links to your SRSU email, Blackboard, OneDrive (your Office365 cloud storage area), My Degree Plan (Degree Works), LTAC (SR Helpdesk) assistance, as well as links to all SRSU student services and informational areas. The mySRSU login is located at the top right of all SRSU webpages above the search field.
The Lobo Technology Assistance Center (LTAC) is your student support Helpdesk. LTAC is your first line of support for any technology problems you may be having outside of Blackboard. To contact SRSU LTAC for assistance:
Toll Free number: 1-888-837-2882
Lobo Pass (SRSU Password Management System): https://lobopass.sulross.edu/LoboPass/index.php
Find My Username and Password using Lobo Pass
Your SRSU Blackboard Team is here to support our SRSU students in making the move online using Blackboard. To contact SRSU Blackboard support for assistance:
The Blackboard Student Support Resources area can be found on the Blackboard login page: https://www.sulross.edu/page/4551/studentresources
Information that can be found there include how-to’s on using all your primary Blackboard tools and features as well as links for getting the Blackboard app for your smartphone and more.
Blackboard Learn videos for students: https://help.blackboard.com/Learn/Student/Watch_Videos
SRSU Distance Education Handbook (note the section on “preparing your computer for Blackboard”): http://tvpb.sulross.edu/start/index.html
The SRSU Bryan Wildenthal Memorial Library is available to support students in their academic resource requests and research needs. The Library has created a Library Services and Resource Continuity Guide for this purpose.
SRSU Bryan Wildenthal Memorial Library website: https://library.sulross.edu/
Library Services and Resource Continuity Guide: https://sulross.libguides.com/covid19
To call the front desk: (432) 837-8123
Web Conferencing How-To’s:
Some SRSU faculty will be using Blackboard Collaborate to deliver lectures or have class meetings (Collaborate is web-conferencing built into Blackboard). Instructions for accessing Blackboard Collaborate are shown below:
How to participate – https://help.blackboard.com/Collaborate/Ultra/Participant
Join a session – https://help.blackboard.com/Collaborate/Ultra/Participant/Join_Sessions
What browser do I use? – https://help.blackboard.com/Collaborate/Ultra/Participant/Get_Started/Browser_Support
Troubleshooting – https://help.blackboard.com/Collaborate/Ultra/Participant/Support
ATTENTION: Google Chrome is the preferred browser for Blackboard Collaborate sessions.
Some SRSU faculty will be using Zoom to deliver lectures or have class meetings. Zoom is campus-licensed web conferencing application. How-To’s for using Zoom are shown below:
Getting started with Zoom video
Accessing Zoom through a smartphone/ipad/desktop client
The SRSU support staff are here to help and support you as you make this transition into online learning.